Rack Solid uses FedEx for all shipping.
Rack Solid will respect refunds and exchanges to the original purchaser if:
• Returned in original box, packaging, and all manuals and accessories within 30 days of purchase, customer is responsible for return shipping;
• Included with proof of purchase;
• Product is in new condition. Installed Racks are non-returnable.
Please note that:
• The value of missing and/or damaged items will be deducted from the credit amount of a return/exchange;
• A 15% repackaging/processing charge will be applied to all returns;
• Close out items are non-exchangeable and non-returnable;
• Rack Solid will assist with warranty issues according to each manufacturer’s warranty guidelines.