I was very pleased with my experience at Rack Solid. Customer service was professional, friendly, and very accommodating. The Rock Solid Company is ethical and practices honesty and fairness, as they didn't try to sell me more rack locks than I needed, like other rack retailers do. (I needed 5 locks, but other retailers only sell packs of 4 or 6. Here, I was able to save money and buy exactly 5.) I was referred by a third party to visit Rock Solid, and now I see why others refer them. I will definitely encourage people to buy from this company, especially since they are a specialty store, and have a wide variety of rack systems, carriers, and accessories. They even do installations...it's one-stop-shopping at it's best!